The Jaipur Craft Company ( The Craft Monk ) values the trust you place in us and ensures the privacy protection of all its users. Please read our privacy policy carefully before proceeding with your online shopping experience.
This privacy policy elucidates how our website collects personal and non-personal information (mandatory/voluntary) and uses/discloses and protects such information through the website.
Personal information refers to data used to uniquely identify or contact a single person. For the purpose of this policy, personal information includes but is not limited to, details such as the user’s name, address, telephone number, date of birth, gender, email address, etc. Users are required to provide personal information while using certain services of The Jaipur Craft Company ( The Craft Monk’s ) website. For instance, when creating a user ID/registering on the website, or making an online purchase, financial information may be required.
Please note: Our privacy policy is subject to periodic change without notice. To stay updated on any changes, kindly review the privacy policy periodically. This policy does not apply to any of our business partners/franchisees/associates or other third parties. Please review the privacy policy of other parties with whom you may interact.
We collect only such personal information that we deem relevant and necessary to understand our customers, their interests, buying behaviour, preferences, and to provide them with a customized website experience/to notify them of updates, new activities, latest content available on the website, special offers, schemes, and other products/services offered by The Jaipur Craft Company ( The Craft Monk’s ) customer service or technical support issues, etc.
By using our website, you agree to the terms and conditions of this policy. If you do not agree with the terms and conditions of this policy, please refrain from using this website further.
We aim for you to feel comfortable using our website, whether from your computer system or mobile sites and applications. Please feel secure submitting your information to us and do not hesitate to contact us with any questions or concerns regarding privacy on the site. Below are FAQs regarding the privacy policy that may address your concerns. Please read the document carefully:
What customer information does The Jaipur Craft Company ( The Craft Monk ) collect during the online purchase of your products?
We collect customer’s contact details such as first and last name, billing and shipping address, mobile phone number or contact number, primary and alternate email address, postal code, and The Jaipur Craft Company ( The Craft Monk ) account password. When using the credit card payment mode, we require banking details such as credit card number, cardholder’s name, card expiry date, and CVV. Our payment gateway partner (Pay U) ensures the highest safety standards and security of your information while transacting on The Jaipur Craft Company ( The Craft Monk ).
We retain data of your previous transactions and orders, including product, price, date of purchase, payment, and transaction history.
We also collect information related to optional online surveys on our or third-party sites, posted by us. This information includes the demographic profile (gender, age, income, etc.) of the responder, their preferred products and services, opinions on features on our websites, and other information as per our registration process.
We use cookies (a small amount of data sent to a user's browser from a web server and eventually stored on a user's computer hard drive), session logged information on our site, about the pages you visit/access, i.e., your navigation within the site, the links you click on our site, the number of times you access the page, the number of times you have shopped on our website/mobile site/mobile applications, source of traffic, IP address, browser type/language, operating system, date and time of request, etc. Third-party sign-in information shared on our website, such as Facebook, Twitter, Pinterest, sign-in information, and your information stored in the archive on our servers even after the deletion or termination of your account.
Email communication by you to The Jaipur Craft Company ( The Craft Monk ) regarding product assistance, store inquiry, sales order, or post-sales service-related communication, etc.
What customer information does The Jaipur Craft Company ( The Craft Monk ) consider not subject to the terms of this privacy policy?
Contents shared by the user on the site through reviews, online chat, blogs, messenger, forums, and discussion rooms, testimonials, etc., are not considered personal information and are not subject to the terms of this privacy policy.
How does The Jaipur Craft Company ( The Craft Monk ) use customer information?
We collect only information necessary for a smooth transaction for the user while purchasing products through The Jaipur Craft Company ( The Craft Monk ). We do not share customer data/information with any other agency/third party.
We may share customer information with our subsidiaries, business partners, and affiliates involved in the delivery of services to you during your product purchase process. We may share some or all of your information as governed in case of acquisitions or mergers with other business entities.
We may use some customer information for certain customer surveys/marketing research/activities to understand customer buying behaviour, their statistical/demographic profile, their past purchase history to enhance our business relationship with them.
We may use personal information to provide information related to promotions/schemes/offers/delivery/shipping/product installation/service status/help us provide personalized features/tailor our sites/application to customer’s interests/get in touch with the customer when necessary. We provide an option for customers to opt-out of these services.
Cookies may be used to provide a better/modified buying experience to our customers, such as identifying recently viewed items, wish list items, and cart features.
We use session log and traffic flow information to understand how customers are interacting with our site and to improve in required fields. Through this, we understand and analyse customer behaviour, visit preferences, buying patterns, etc.
We use the customer’s computer system’s IP address, traffic sources, user navigation across the site, browser, and order information to measure overall site performance regarding the number of users visited, time spent by them on the site, their engagement, their preferred products, etc.
We may use customer information as required for legal processes/disputes, compliance with any statutory or regulatory requirement, troubleshooting, detecting/protecting against errors/fraud/other criminal/illegal activities, collecting owed fees, enforcing our terms and conditions, preventing abuse of our services, preventing violations of the rights of third parties/business partners/other users/the public in general, etc.
We provide all users with the option to opt-out of receiving communication from The Craft Monk or on behalf of our business partners after creating an account with us. To remove your contact information from The Jaipur Craft Company ( The Craft Monk ), please write to us at support@thecraftmonk.com
For any inquiries/clarifications regarding your account, please write to us at
support@thecraftmonk.com
What choices are available to you regarding the collection, use, and distribution of your information?
You may change your interests at any time and may opt-in or opt-out of any marketing/promotional/newsletters mailings. The Jaipur Craft Company ( The Craft Monk ) reserves the right to send you certain service-related communications, considered to be a part of your The Jaipur Craft Company ( The Craft Monk ) account without offering you the facility to opt-out. You may update your information and change your account settings at any time.
Upon request, we will remove/block your personally identifiable information from our database, thereby cancelling your registration. However, your information may remain stored in the archive on our servers even after the deletion or termination of your account.
If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.
We collect anonymous traffic information when you visit our website/application. We collect personal identifiable information about you as a part of a voluntary registration process/contest/any combination thereof. Our advertisers may collect anonymous traffic information from their owned assigned cookies to your browser. Our website/application contains links to other websites/applications. We are not responsible for the privacy practices of such websites/applications that we do not own/manage/control.
What security measures does The Jaipur Craft Company ( The Craft Monk ) take to protect customer information from loss, misuse, or alteration?
To protect against loss/misuse/alteration of information under The Jaipur Craft Company ( The Craft Monk’s ) control, we have appropriate physical/electronic/managerial processes. For example, our servers are accessible only to authorized personnel, and customer information is shared with respective personnel on a need-to-know basis to complete transactions and provide the services requested by the customer.
Although we endeavor to protect customer’s personally identifiable information, transmissions made by means of internet/telecom/other networks cannot be made absolutely secure. By using The Jaipur Craft Company ( The Craft Monk ) ,the customer/user agrees that The Jaipur Craft Company ( The Craft Monk ) has no liability for disclosure of their information due to errors in transmission/unauthorized acts of third parties.
By submitting data to us or our agents or using the site, you consent to our use of your data as set out in this privacy policy. We hold copyright over this privacy policy. Use by third parties, even by way of extract, for commercial purposes is not allowed. Infringement may be subject to legal action.
Use of The Jaipur Craft Company ( The Craft Monk ) is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor (under the age of 18 years), you may use The Jaipur Craft Company ( The Craft Monk ) only with the involvement of a parent or guardian.
The Jaipur Craft Company ( The Craft Monk ) reserves the right to change/update this policy to include/exclude clauses anytime by placing a prominent notice on our website. Such changes will be effective immediately upon posting to the website. The Craft Monk does not bear any responsibility for updating users on the same.
Contact us: Please do not hesitate to contact us regarding any matter relating to this privacy policy at:
support@thecraftmonk.com
