Prepaid Orders
Orders are shipped via registered domestic courier companies and/or speed post only. We aim to dispatch orders within a maximum of 2 working days, unless there is a stock or extended holiday situation, in which case, we will notify you promptly. Transit times vary: 2-3 days for metro cities, 3-5 days for tier 1 & tier 2 cities, and 5-7 days for all other pin codes. Occasionally, transit delays may occur due to various issues at the courier company's end. Should this happen, feel free to contact us, and we will escalate the matter to the concerned company. We kindly ask customers not to accept tampered and open shipments and to consider recording a parcel opening video, which assists us in verifying any claims of receiving wrong or incomplete orders.
We happily accept COD orders, though we may have limitations on delivery to certain pin codes. COD orders incur an additional charge to cover the COD collection fees borne by the company, which varies based on the order value. Our team performs an additional verification step for COD orders, either via call or WhatsApp, prior to shipping. Therefore, COD orders may take an extra day or two to dispatch. It's worth noting that in 25-30% of COD orders, we experience delivery failures due to various reasons. As such, we strongly recommend placing a prepaid order to ensure you receive your products without any issues. Please be aware that our shipping partners do not offer an OPEN PACKAGE facility, meaning customers must settle the COD amount before receiving their shipments.
