Exchange / Return Policy
No Questions Asked!!
Beautiful Spaces. That’s all we want. So, anything that you don't absolutely love, we accept Return / Exchange without any questions. You can drop us an email with your order number at cancel@thecraftmonk.com OR you can also call us or send a WhatsApp message with your return request and order number to +91 6367045236. So, shop without worrying about returns or being stuck with products you don't love.
Process & Schedule of Charges (Exchange)
- Charges - NIL (ZERO).
- Tentative Process time - 7-8 days from the day of filing the exchange.
Process:
File exchange via email or WhatsApp, wait for products to be picked up. Once we receive the products back & QC is done, we initiate the exchange order. In case the new order amount is higher and you are opting for a different product, you can pay via the link auto-generated via Razor Pay. Else, if you want to change color or size, our team will message you on WhatsApp for paying the difference. If the amount is lower, we will issue Store Credits.
Process & Schedule of Charges (Returns)
Bank Refund - Non-smart way to return products.
- Charges - Rs. 100/- per item quantity or 10% of order value, whichever is higher.
- Tentative Process time - 14-15 days from the day of filing the return.
Why do we charge - We have to bear two-sided shipping, which is approximately 300 for us. Against this, we are charging 1/3rd only - that is 100/- per quantity.
Examples of charge deduction:
CASE A: If your order has 2 quantities of a single product, and the order value is 1800/-, then the return charge deduction will be 200 (2 x 100).
CASE B: If your order has 2 quantities of a single product, and the order value is 2200, then the return charge deduction will be 220 (10% of 2200).
Refund Amount = Order amount - Return Deduction
Process: File return via email or send a WhatsApp message, wait for products to be picked up. Once we receive the products back & QC is done, we initiate a bank refund. After initiating a bank refund, it can take up to 3-4 working days to reflect in your account.
Note: Refund for COD orders will be strictly through STORE CREDITS only.
Important points to note:
- 1. Return/ Exchange requests have to be raised within 7 days of order delivery.
- 2. Products to be returned / exchanged have to be unused and in original packaging.
- 3. The company reserves the right to deny or revoke replacement / refund if the product received back is damaged / used / incorrect.
- 4. For damaged / defective items received, we will send a replacement product or give STORE CREDIT, but will not cancel the order or issue a bank refund.
- 5. Any delivery charge (COD / Express) paid while ordering will not be eligible for a refund.
- 6. The maximum times an order can be exchanged is 2. After that, the order cannot be exchanged / returned.
- 7. Dohars can be exchanged only once. If a 2nd-time exchange is required, exchange fees of 500/- will be applicable. Please refer to the details mentioned on the product/catalogue.
- 8. On some pin codes, our return pickup service might not be available. In such cases, we will request you to courier us back the product. Reimbursement for the same is 50/- per item quantity sent back.
- 9. Cancellations will only be possible till the order has not been dispatched from our warehouse.
- 10. It's our endeavor to deliver the product as per the pictures you see and the sizes mentioned, but due to different screen resolutions, there can be minor color variations in actual products vs. pictures on the website. Also, due to natural variance in manufacturing processes, there can be a 3-5% variance / tolerance in the product sizes. Both of the above deviations will not make a case for 'FREE RETURN'. Of course, if you don't like the product colors and it is not fitting, exchange is always available or return as per policy.
