Welcome to The Jaipur Craft Company (The Craft Monk) website at https://www.thecraftmonk.com By using The Craft Monk website, you agree to accept and be bound by these terms when accessing the website and/or placing an order to purchase furniture/modular kitchen/modular wardrobe/home décor/home furnishing products. Please carefully read these terms and conditions before making any purchase on the website. If you do not agree with them, please refrain from using the website. Whether you register with us or place an order, you confirm your acceptance of these terms and conditions upon website use.
Most pages of the website can be accessed without registration. However, certain areas require registration. This document constitutes an “electronic record” under the Information Technology Act-2000 and related amendments concerning electronic records. This electronic record is computer-generated and does not necessitate any physical or digital signature.
For the purpose of these terms, 'you' refers to any natural or legal person who uses the website or has registered as a member using the computer systems of thecraftmonk.in.
These terms of use between The Jaipur Craft Company (referred to as "company" or "The Craft Monk" and its successors and assigns) and users (referred to as "You"/Your/yourself/users") describe the terms under which the company provides access to the website. Please carefully read the terms to understand your access to information, materials, or services through the website.
BEFORE USING OR ACCESSING ANY MATERIAL, INFORMATION, OR SERVICES THROUGH THE WEBSITE, PLEASE READ THE TERMS CAREFULLY. YOUR USE OF THE WEBSITE OR THE SERVICES PROVIDED THEREIN INDICATES YOUR ACCEPTANCE OF THE TERMS AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THEM.
The website is an online platform owned and operated by The Jaipur Craft Company (The Craft Monk). By accessing or using the website, you agree to abide by all the terms, conditions, and notices outlined in these Terms, as well as any amendments made by The Craft Monk at its discretion and posted on the website, including the imposition of any fees for accessing or using a service (referred to as a 'service' herein). Your use of this website, any of its features, or even just browsing the website, signifies your acknowledgment, understanding, and agreement to be bound by these terms and the privacy policy available on the homepage of https://www.thecraftmonk.com The company is not obligated to inform you of any changes made to the terms.
Any revised terms will be accessible on the website after being updated. Your use of the website is governed by the latest version of the terms of use available on the website at the time of use. We encourage you to visit the website's homepage regularly to stay informed about the current terms. You can check the last modification date under the "Last Updated" section. The most recent terms will apply to any transactions conducted on https://www.thecraftmonk.com The company may require your consent to the updated terms in a specific manner before you can continue using the website and its services. If no separate consent is requested, your continued use of the website will imply acceptance of such changes.
The Company provides a platform that facilitates the buying and selling of goods/products and services ("hereafter referred to as Services") by the company and various third-party vendors/service providers ("hereafter referred to as Vendors") to users. The purchase of products and services will be governed by the terms of the offer for sale ("hereafter referred to as the terms of offer for sale").
Access to The Jaipur Craft Company (The Craft Monk) website is limited to individuals who can enter into legally binding contracts under the Indian Contract Act, 1872. Individuals who are "legally incapable of contracting" under the Indian Contract Act, 1872, including minors, individuals declared insolvent, etc., are not eligible to use The Craft Monk website. If you are a minor, meaning under the age of 18, you are prohibited from registering as a user on https://www.thecraftmonk.com and conducting transactions or using The Craft Monk website. If you are a minor and wish to use or transact on https://www.thecraftmonk.com such use or transaction must be conducted by your legal guardian or parents who have registered as users on https://www.thecraftmonk.com The Craft Monk will not be held liable under any circumstances if the user is under the age of 18 and reserves the right to revoke your usage rights and deny access to https://www.thecraftmonk.com if it comes to The Craft Monk's attention or if it is discovered that you are under the age of 18. Website services are not available to minors (those under 18 years of age). If you do not meet the aforementioned eligibility criteria, you are not authorized to use the Services. You confirm that you are of legal age to enter into a binding contract and are not prohibited from receiving services under the applicable laws in India.
The company retains the right to deny access to new users or terminate access granted to existing users to use the services offered on the website at any time and for any reason, without providing any explanation.
If you utilize www.thecraftmonk.com you are responsible for safeguarding the confidentiality of your user ID and password, as well as for all activities conducted under your user ID and password. You acknowledge that if you provide any information that is false, inaccurate, outdated, or incomplete, or if The Craft Monk has reasonable grounds to suspect that such information is false, inaccurate, outdated, or incomplete, or not in line with these terms of use, The Craft Monk has the right to suspend, terminate, or block access to your membership on https://www.thecraftmonk.com indefinitely and may deny you access to the website.
The Craft Monk may grant you access to the services only if you have provided certain required user information and/or created an account ("hereafter referred to as an account") through www.thecraftmonk.com You are responsible for maintaining the confidentiality of your user ID and password or other login ID and password (collectively referred to as "account information") to prevent misuse by third parties on the said website. The services may also be subject to usage procedures for the website, terms of offer for sale, uploaded guides, rules, additional terms of service, or other disclaimers and notices, if any ("hereafter referred to as additional terms"). In the event of a conflict between the terms of use and the additional terms, the additional terms shall prevail regarding that service.
You agree to promptly inform us of any unauthorized use of your account information or any other security breach and to ensure that you log out of your account at the end of each session. The Craft Monk cannot and will not be held liable for any loss or damage arising from your failure to adhere to these conditions. You may be held accountable for losses incurred by The Craft Monk or any other user or visitor to the website due to authorized or unauthorized use of your account as a result of your failure to maintain the security and confidentiality of your account information. You will ensure that the account information provided by you in the website registration form is complete, accurate, and up-to-date. It is prohibited to use another user's account information to access the services. If you provide any information that is false, inaccurate, outdated, or incomplete (or becomes false, inaccurate, outdated, or incomplete), or if The Craft Monk has reasonable grounds to suspect that such information is false, inaccurate, outdated, or incomplete, we reserve the right to suspend or terminate your account and deny any and all current or future use of the website or any portion thereof.
We will make every effort to maintain uninterrupted access to the site and ensure error-free transmissions. However, due to the inherent nature of the internet, we cannot guarantee uninterrupted access or error-free transmissions. Additionally, access to the site may be temporarily suspended or restricted for maintenance, repairs, or the introduction of new features or services without prior notice. We will strive to minimize the frequency and duration of such interruptions or restrictions. Subject to compliance with the terms of use, The Jaipur Craft Company (The Craft Monk) grants you a non-exclusive, limited privilege to access and use this website.
You agree to use the services, website, and materials provided therein only for purposes permitted by the terms and any applicable law, regulation, or generally accepted practices or guidelines in relevant jurisdictions. You agree to abide by all restrictions on dissemination, use, and reproduction of any materials (such as product catalogs) accessed through the website in accordance with the terms. You agree not to access (or attempt to access) the website and its materials/services through any means other than the interface provided by The Craft Monk. You will not use any deep-link, robot, spider, or other automatic device/program/algorithm/methodology, or any similar/equivalent manual process to access/acquire/copy/monitor any part of the website or content, or to reproduce/circumvent the navigational structure/presentation of the website/materials/any content to obtain or attempt to obtain any materials, documents, or information through means not specifically provided by the website. By accessing or using the website/services, you may encounter content from other users that you may find offensive, indecent, or objectionable. The Craft Monk disclaims all liabilities arising from such offensive content on the website. If the website allows you to post and upload material, you undertake to ensure that such material is not offensive and complies with applicable laws.
Furthermore, you agree not to:
You acknowledge that you are solely accountable to The Jaipur Craft Company (The Craft Monk) and any third party for any violation of your responsibilities under the terms and for the resulting outcomes (including any loss or damage suffered by The Craft Monk, its affiliates, or its vendors) due to such violation.
When utilizing the website or sending emails or other data, information, or communication to The Jaipur Craft Company (The Craft Monk) website, you acknowledge and agree that you are engaging in electronic communication with The Craft Monk and consent to receiving communications via electronic records periodically and as required. The Craft Monk may communicate with you via email or any other mode of communication, electronic or otherwise. You will be required to provide a valid phone number when placing an order with us. We may communicate with you via email, SMS, phone call, or any other mode of communication. For contractual purposes, you consent to receiving communications including SMS, email, or phone calls from us regarding your order and delivery status.
The Craft Monk reserves the right, though not obligated, to monitor the materials posted on the website. The Craft Monk has the right to remove or edit any content that, in its sole discretion, violates, or is alleged to violate, any applicable law or the spirit or letter of these terms of use. However, you remain solely responsible for the content of the materials you post on the website and in your private messages. Please note that such content posted does not necessarily reflect the views of The Craft Monk. In no event shall The Craft Monk assume any responsibility or liability for any content posted or for any claims, damages, or losses resulting from the use of content on the website. You hereby represent and warrant that you have all necessary rights to the content you provide and that it shall not infringe any proprietary or other rights of third parties or contain any unlawful information.
It is possible for other users, including unauthorized users or "hackers," to post or transmit offensive or obscene materials on the website, and you may be involuntarily exposed to such materials. It is also possible for others to obtain personal information about you through your use of the website, and the recipient may use such information to harass or injure you. The Craft Monk does not endorse such unauthorized uses, but by using the website, you acknowledge and agree that The Craft Monk is not responsible for the use of any personal information that you publicly disclose or share with others on the website. Please carefully consider the type of information you disclose or share with others on the website.
The Craft Monk reserves the right to take necessary action and claim damages for any involvement or participation, whether intentional or unintentional, alone or through groups of people, in denial of services or distributed denial of services.
The Craft Monk endeavors to offer products and services at competitive prices. The pricing details for product purchases/services are outlined in the "terms of offer for sale."
Product prices featured on our Website are considered part of these Terms. All prices are denoted in Indian rupees and include applicable local and/or central taxes and levies. Prices, products, and services may be subject to change at The Craft Monk's sole discretion without prior notice.
You agree to provide accurate and valid credit/debit card details to the approved payment gateway to avail services. You must not use a credit/debit card that is not lawfully owned by you; all transactions must be conducted using your own credit/debit card. In the event of fraudulent card activity, you are solely responsible for indemnifying The Craft Monk for any purpose, costs, and consequences arising therefrom.
The information you provide will not be shared with any third party except as required for fraud verification purposes or by law, regulation, or court order. You are solely responsible for maintaining the security and confidentiality of your credit/debit card details. The Craft Monk expressly disclaims all liability for any unauthorized use of your credit/debit card.
The Craft Monk shall not be liable for any loss or damage resulting directly or indirectly from unauthorized transactions for any reason whatsoever.
While using any of the payment methods offered by The Craft Monk, The Craft Monk will not be liable for any loss or damage directly or indirectly incurred by you due to:
All payments made for purchases/services on The Craft Monk website must be made in Indian rupees. The Craft Monk does not accept any other form of currency for purchases made on the website.
If The Craft Monk identifies any pricing discrepancies due to typographical errors regarding pricing or product information, The Craft Monk reserves the right to rectify the error or cancel the affected order(s) and refund any collected funds to the customer within 10-15 business days of taking corrective action. The refund will be processed using the same mode of payment received by The Craft Monk.
Despite our best efforts, there may be instances where a small number of items in our catalog are mispriced. Although we verify prices as part of our dispatch procedures, the following actions will be taken:
All items purchased from The Craft Monk website are subject to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.
The Craft Monk disclaims any guarantees of exactness regarding the finish and appearance of the final product as ordered by the user. The quality of products/services/information/material obtained through the website may not meet your expectations.
Certain aspects of your order, such as the merchandise brand, size, color, etc., may need to be altered due to availability or differences in size charts. In such cases, a representative from The Craft Monk will contact you or send an approval request via the email address provided during order placement.
If you disagree with the requested change, you have the right to reject it by responding within 10 days of receiving the request. The Craft Monk may make one additional request for approval if an alternative shipping method is available. If you reject this second request, your order will be canceled, and you will receive a full refund using the same payment method.
The Craft Monk reserves the right to cancel any order without explanation if unable to meet the order requirements, if the order does not comply with The Craft Monk's policy, or for any other reason. However, The Craft Monk will ensure timely communication of any canceled order and provide any applicable refunds promptly.
In no event shall The Craft Monk be liable for any special, incidental, indirect, or consequential damages arising from this agreement, even if The Craft Monk has been informed in advance of the possibility of such damages.
The Craft Monk will attempt delivery of your order up to three times. If the customer is unreachable or does not accept delivery after three attempts, The Craft Monk reserves the right to cancel the order(s).
An estimated delivery time is provided on the order summary page. Upon placing your order, you will receive an email containing a summary of the order and the estimated delivery time to your location.
Delivery may be delayed due to various factors such as adverse weather conditions, transportation delays, political disruptions, or other unforeseen circumstances. In such cases, we will inform you of the tentative delivery time. Please check your email and SMS regularly for updates.
We cannot compensate for any mental distress or consequential losses caused by delivery delays. Customers can cancel their order before shipment from our warehouse. If it is a prepaid order, the refund will be processed once the order is successfully canceled.
Free installation is applicable only at the delivery location.
At The Craft Monk, we provide high-quality products at reasonable prices. Occasionally, a customer may wish to exchange or cancel their order; such requests shall be governed by The Craft Monk's Exchange, Return & Cancellation Policy outlined below.
Limitation on Reimbursement for Courier Charges:
Please ensure to obtain the Docket slip/Written confirmation from the Courier company confirming the return of the product for a specific shipment/order.
Presentation of Docket slip in case of disagreement between customer and logistics company:
If there's any discrepancy regarding the status of the reverse pick-up of a product (where the customer claims the return has been made, while our system indicates otherwise), a refund will be initiated only upon the customer furnishing the docket slip provided during the pick-up.
The Craft Monk may suspend or terminate your access to the website or any service if it believes, in its sole discretion, that you have violated any of the Terms.
In the event of termination by either party, The Craft Monk may delete any content or materials related to your use of the service without any liability to you or any third party.
You shall be liable to pay for any service or product ordered until the time of termination by either party. Additionally, you shall be entitled to any accrued royalty payments as per the User License Agreement.
The Craft Monk ensures a secure shopping experience by monitoring transactions regularly. If any suspicious activity is detected, The Craft Monk reserves the right to cancel all past/pending/future orders without liability. Orders may also be refused/cancelled due to inaccuracies in product pricing, stock unavailability, or additional verification/information requirements.
Account for such customers may be blocked by The Craft Monk
It is the customer's responsibility to log in earlier if they want to avail better products or offers because The Jaipur Craft Company (The Craft Monk) sales are "first come, first served". The merchandise may not be restocked once sold out. No information regarding the presence of any product in our stock will be guaranteed, and we will alert you only when an item is sold out.
The terms and conditions for such contests shall be separately available on the Site. In the event of any conflict between these T&C and the terms and conditions pertaining to any contest, such terms and conditions shall prevail.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
1. The Jaipur Craft Company (The Craft Monk) may in its sole discretion and without prior notice terminate your access to the Website if The Jaipur Craft Company (The Craft Monk) determines that you have violated the terms/additional terms/any other duty owed to The Jaipur Craft Company (The Craft Monk). Any violation by you of the terms will constitute an unlawful and unfair business practice and will cause irreparable harm to The Jaipur Craft Company (The Craft Monk), for which monetary damages are likely to be inadequate, and you consent to The Jaipur Craft Company (The Craft Monk) obtaining any injunctive or equitable relief that The Jaipur Craft Company (The Craft Monk) deems necessary/appropriate. These remedies are in addition to any other remedies The Jaipur Craft Company (The Craft Monk) may have at law or in equity.
2. You agree to indemnify/defend/hold harmless The Jaipur Craft Company (The Craft Monk)/its associated business partners/shareholders/directors and employees from/against any/all losses/liabilities/claims/damages/demands/costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by The Jaipur Craft Company (The Craft Monk) that arise out of/result from/may be payable by virtue of any breach of any representation/warranty/covenant/agreement made/obligation to be performed by you pursuant to these supply terms or any additional terms applicable to product purchase.
3. You agree to hold The Jaipur Craft Company (The Craft Monk) harmless against any claims made by any third party due to or arising out of or in connection with your use of the Website, any claim that your material caused damage to a third party/your violation of the terms/ your violation of the rights of any other person. The Jaipur Craft Company (The Craft Monk) will also be entitled to recover from you, and you agree to pay all reasonable attorneys' fees and costs of such action, in addition to any other relief granted to The Jaipur Craft Company (The Craft Monk).
The terms will continue to apply until terminated by either you/The Jaipur Craft Company (The Craft Monk) as mentioned following:
If you want to terminate your agreement with The Jaipur Craft Company (The Craft Monk), you may do so by either not accessing the Website or closing your accounts (if any).
The Jaipur Craft Company (The Craft Monk) may at its discretion and at any time with or without notice terminate or suspend the terms without cause or with cause if:
You breach any of the provisions of the Term/Privacy Policy or any other terms & conditions/policies that may be applicable to you.
The Jaipur Craft Company (The Craft Monk) is required to do so by law. For example: where the provision of the Services to You is, or becomes unlawful or pursuant to a request by a regulatory authority.
The provision of the services to you by The Jaipur Craft Company (The Craft Monk) is, in The Jaipur Craft Company (The Craft Monk)'s opinion, no longer commercially viable.
The Jaipur Craft Company (The Craft Monk) has chosen to discontinue, with or without reason, your access to the website/services (or any part thereof) either in general or specifically to you.
For technical or any other reason termination or suspension may include: (a) removal of access to all or portion of the offerings on the website or with respect to the services/any portion thereof; (b) deletion of your materials and/or account information including your personal information, log-in ID and password, and all related information, files and materials associated with you or inside your account or any part thereof; and (c) barring of further use of the website/services. The Jaipur Craft Company (The Craft Monk) may also delete any content or other materials relating to your use of the website.
The Jaipur Craft Company (The Craft Monk) shall not be liable to you or any third party for any such termination.
Termination/suspension shall not affect your liability/obligation arising prior to such termination/suspension.
In the event you come across any abuse or violation of terms or if you become aware of any objectionable content on the Website, please report to The Jaipur Craft Company (The Craft Monk) at care@thejaipurcraftcompany.com
Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The personal information/data provided to us by you during the course of usage of the Site will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do not use the Site.
By entering the site and registering yourself, you confirm that you have read and fully understand the Privacy Policy of The Jaipur Craft Company (The Craft Monk) regarding the website. You further consent that the terms and contents of such Privacy Policy are acceptable to you.
You hereby agree to receive communications and newsletters from The Jaipur Craft Company (The Craft Monk) by SMS and/or e-mails. You can unsubscribe/opt-out from receiving communications and newsletters from The Jaipur Craft Company (The Craft Monk) at any time by following the procedure set forth on the website.
All content included on this site, such as text, graphics, user interfaces, visual effects, photographs/images, trademarks/logos, button icons, audio clips, digital downloads, data compilations, software, artwork, and computer code (collectively, “content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel,” and arrangement of such content, is the property of The Jaipur Craft Company (The Craft Monk), its affiliates, or its content suppliers and are controlled or licensed by or to The Jaipur Craft Company (The Craft Monk) and is protected by trade law, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Except as expressly provided in these terms of use, no part of The Jaipur Craft Company (The Craft Monk) and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way (including “duplicating”) to any other computer/server/website/other medium for publication/distribution/for any commercial enterprise, without The Jaipur Craft Company (The Craft Monk)'s express prior written consent.
You may use information on The Jaipur Craft Company (The Craft Monk) products and services purposely made available by The Jaipur Craft Company (The Craft Monk) for downloading from the site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.
You shall be responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the sites (collectively, "content"). Such content will become the property of The Jaipur Craft Company (The Craft Monk), and you grant The Jaipur Craft Company (The Craft Monk) the worldwide, perpetual and transferable rights in such content. The Jaipur Craft Company (The Craft Monk) shall be entitled to, consistent with our privacy policy, use the content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include content you provide. You agree that any content you post may be used by The Jaipur Craft Company (The Craft Monk), consistent with our privacy policy and rules of conduct on site as mentioned herein, and you are not entitled to any payment or other compensation for such use.
Without limiting other resolutions, The Jaipur Craft Company (The Craft Monk) may limit your activity, immediately remove your information, warn other users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to The Jaipur Craft Company (The Craft Monk) website in the event, but not limited to:
1. If you breach the terms of use or privacy policy or other rules and policies, if any;
2. If The Jaipur Craft Company (The Craft Monk) is unable to verify or authenticate any information you provide; or
3. If it is believed that your actions may cause legal liability for you, other users or The Jaipur Craft Company (The Craft Monk). The Jaipur Craft Company (The Craft Monk) may at any time at its sole discretion reinstate suspended users. A user that has been suspended or blocked may not register or attempt to register with The Jaipur Craft Company (The Craft Monk) or use The Jaipur Craft Company (The Craft Monk) website in any manner whatsoever until such time that such user is reinstated by The Jaipur Craft Company (The Craft Monk).
4. Notwithstanding the foregoing, if you breach the terms of use or privacy policy or other ruler and policies, The Jaipur Craft Company (The Craft Monk) reserves the right to recover any amounts due and owing by you to The Jaipur Craft Company (The Craft Monk) and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.
The Jaipur Craft Company (The Craft Monk) does not take responsibility or liability for the actions, products, content and services on The Jaipur Craft Company (The Craft Monk) website, which are linked to affiliates and / or third party websites using The Jaipur Craft Company (The Craft Monk) or otherwise. In addition, The Jaipur Craft Company (The Craft Monk) may provide links to the third party websites of affiliated companies and certain other businesses for which, The Jaipur Craft Company (The Craft Monk) assumes no responsibility for examining or evaluating the products and services offered by them, and The Jaipur Craft Company (The Craft Monk) does not warrant the offerings of any of these businesses or individuals or the content of such third party website(s). The Jaipur Craft Company (The Craft Monk) does not in any way endorse any third party website(s) or content thereof
Except as clearly indicated to the contrary herein or in any applicable additional Terms, The Jaipur Craft Company (The Craft Monk) hereby grants you a non-exclusive, freely revocable (upon notice from The Jaipur Craft Company (The Craft Monk)), non-transferable access to view, download and print product catalogues or any other materials available on the website, subject to the following conditions:
You may access and use the materials solely for
The Jaipur Craft Company (The Craft Monk) tries to be as accurate as possible. However, The Jaipur Craft Company (The Craft Monk) does not warrant that product description or other content or such other information of this site is 100% accurate, complete, reliable, current, or error-free. Product dimensions are for indicative purposes only and are subject to a tolerance of +/- 3cm. For handcrafted Furniture items, marginal variances in color, texture, wood grains, and knots are all part of the charm of the product and thus deemed acceptable. The actual fabric/upholstery may have a slight variance from the product image depending on your screen settings, resolution, and photography or fabric print.
